Free Phone Call Policy
I offer potential new clients one free half-hour phone conversation. During this time, We have the opportunity to ask each other questions and assess whether we are a good match.
Because I am not always available, and I have appointments scattered throughout the day, I will only offer two opportunities for this free call. If after two efforts at scheduling an appointment we are not able to connect, we will more than likely have to try a different approach.
One option is to have potential clients place a deposit ($10) down for the time slot. If the meeting happens as scheduled, the deposit will be returned. If it is canceled by the potential client, the deposit will be forfeit.
The second option will be to have an initial in-home (paid) appointment to have our conversation face to face. This half-hour meeting is an opportunity for me to get to know you, your dog, and your situation. It is also to assess whether we are a good fit. It will not be a training session and no training advice should be expected. The fee for this face-to-face consultation is $30. It is non-refundable (unlike the phone appointment, it will not be refunded after the meeting, since it is the fee for my time and travel). It will need to be paid in advance.
Conditions of Payment, Assumption of Liability and Waiver, and Promotional Materials
Whenever a client signs up for my classes, by offering payment they accept the following.
Statement of Enrollment
I have enrolled in one or more private lessons or group classes with Puppy Tutor, which may take place within and/or outside of a partner host facility (the "Services").
Conditions of Payment
I agree that I am obligated to make full payment to Puppy Tutor for the Services. I am aware that the deposit for the Services is non refundable. If I paid in full in advance and I cancel an order, then I am entitled to a refund (minus the n0n-refundable deposit) if and only if I cancel the order for the Services more than 48 hours prior to the scheduled delivery of the services. Such notice shall not be deemed effective unless made in writing via email to email@example.com or text message, unless otherwise directed by Puppy Tutor in writing to me. All other payments to Puppy Tutor for Services are non-refundable.
Assumption of Liability and Waiver
I am aware that there are inherent and potential risks, dangers and hazards associated with the Services and that I am voluntarily participant in the Services. Specifically, I understand that dogs are unpredictable animals and may cause injury or damage to persons or property. I am aware that any dog, regardless of training, handling or environmental circumstances, is capable of biting and causing other personal and property damage and I expressly acknowledge the risks therein. I acknowledge that attendance and/or participation in the Services may pose risk to me and other people who I may invite to participate in or observe the Services ("My Guests") as well as my personal property, and the personal property of My Guests. In preparation for participating in Services, I acknowledge that I have been fully informed of the attendant risks, dangers, and hazards, and agree to assume all risks related to any such occurrence.
Therefore, I hereby waive any and all claims against, and agree to indemnify, defend, and hold harmless Puppy Tutor and its trainers, as well as the host facility (currently Atonement Lutheran Church of Beloit) and its staff, from and against all claims or actions that I, my guardians or representatives may have, for any and all personal injury to myself, my dog, my family members, children in my charge, or any of My Guests, or harm to property or persons whether caused directly or indirectly, through action or inaction of myself or others, arising for the performance of the Services. I expressly assume the risk of any such damage or injury during training or while on the training grounds or the surrounding area thereto. I additionally accept full and sole legal responsibility for my own dog(s), and for any damage my dog(s) may cause to Puppy Tutor, its trainers, the host facility (currently Atonement Lutheran of Beloit) and its staff, other individuals, animals, or property.
I grant full permission to Puppy Tutor to use any photographs or videotapes of the Services for any purpose, to include promotional purposes.
Booking, Cancellation, Make-Up Policy, and Last-Minute Sign Ups
I only have so much time in the day, and every time slot is valuable to me. Therefore, I need to make sure that clients are committed to working with me when they schedule appointments. I believe this is fair, since I am committing my time to them. This has led me to institute the following policies for my business.
If you are interested in working with me for private lessons, we will need to set up an appointment. Once we’ve agreed on a time slot, I will place a temporary hold on that slot for you until you confirm the appointment by paying for it. The temporary hold will last until 6:00 pm on the next calendar day. The payment for a class is non-refundable. I will send an invoice through email for the price of the session. Once the payment is made, the time slot is yours. If no confirmation is forthcoming in the allotted time, the appointment will be canceled.
This non-refundable payment is good for one calendar month, starting the day of the scheduled appointment. If the appointment needs to be moved, the payment will apply to the new appointment, provided that the appointment is within the calendar month. If the calendar month passes and the appointment is not complete, the payment is lost, and another payment will be required for a new appointment. (For example, if the originally-scheduled appointment was May 5, the deposit can be applied to new appointments through June 4. With the arrival of June 5, the fee is forfeit.)
If finances are tight, we can make arrangements for a deposit for half of the class instead of the full price of the class. If a deposit is paid, rather than the full amount, the remainder of the class fee will need to be paid prior to the start of the class. If the session is to be in a home or at Atonement Lutheran Church, check or cash will work upon arrival. If the session is to be over Skype, a second invoice will be sent for the remainder of the fee, which needs to be paid prior to starting class.
I understand that certain circumstances may require a cancellation. I ask that clients understand that time slots are income for me. Therefore, I have the following cancellation policy.
Cancellation of Private Session: If a client cancels class, a new class will need to be scheduled. If the cancellation happens more than 48 hours before the scheduled start time of the class, the fee will be applied to the new session, provided that the new session falls within the calendar month after the initial time slot. If the cancellation happens within 48 hours of the start time of the class, there is a $25 cancellation fee, since filling the spot with a new client at such a late date is unlikely. The $25 cancellation fee needs to be paid before the start of the next class. If it is not, then that class will be canceled.
Make up sessions place me in a little more difficult situation as I need to spend another session for the make-up class. So that I can be compensated, yet still keep services affordable, I have the following policy regarding make-up sessions.
Make-Up Package Class: When someone schedules a private package, they buy multiple time slots. If a class is missed, we will need to schedule a make-up class. If the cancellation happens more than 48 hours before the scheduled class time and the class is a private class, we can simply pick another time for the make-up session for no additional fee. If the cancellation happens within 48 hours of the class start time, there is a $25 cancellation fee, since it is unlikely I will be able to fill that time slot. The $25 cancellation fee needs to be paid before the start of the next class. If it is not, then neither will the class be made up nor will a refund be issued.
If a person is part of a group package, there is no cancellation fee (since I will be at the group class anyway). If a make-up class is desired, it will need to happen before the next scheduled class time, and it will cost $25.
(Note that the entire Package needs to be complete within two calendar months, starting from the first class. Any classes that fall outside of that time frame are considered not used and are not eligible for refund.)
Last-Minute Sign Up
The prices listed are for sign ups that occur more than 48 hours in advance. "Last-minute" sign ups that require services within 48 hours of the time-slot offering can require an additional fee of $10.
Part of what makes training work is a good rapport between the trainer and the clients. Sometimes, the pairing is simply not a good match. This could be a matter of conflicting expectations, personalities not resonating, differing desires when it comes to the use of aggressive punishment, or continually signing up and canceling services. I will certainly try to work with people as much as possible. However, sometimes I have reason to believe that the training relationship is simply not going to work out. Therefore, I reserve the right to refuse service to a client for any reason.